Terms of Service

Welcome to Firehose Fountain, LLC. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using any services provided by Firehose Fountain, LLC ("we," "us," or "our"), including but not limited to technical interview services, AI acceleration consulting, and HubSpot consulting, you agree to comply with and be legally bound by these Terms of Service.

If you do not agree to these terms, you may not access or use our services.

2. Services Provided

Firehose Fountain provides the following services:

• Technical Interview Services: Mock technical interviews with detailed feedback for job seekers
• AI Acceleration Consulting: Strategic consulting and implementation services for AI and agentic automation projects
• HubSpot Consulting: Setup, optimization, automation, and integration services for HubSpot CRM

We reserve the right to modify, suspend, or discontinue any service at any time without notice.

3. Account Registration & Booking

To access certain services, you may be required to create an account or book appointments through our scheduling system. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

4. Payment Terms

Technical Interviews

• Payment is required at the time of booking
• All sales are final once an interview is scheduled
• Rescheduling is permitted up to 24 hours before the scheduled interview
• No-shows or cancellations within 24 hours are non-refundable

Consulting Services

• Hourly consulting is billed at $350/hour
• Prepaid packages may be purchased with applicable discounts
• Unused hours in prepaid packages expire 12 months from purchase date
• Invoices are due within 15 days of issuance
• Late payments may incur a 1.5% monthly interest charge

Refund Policy

Refunds are considered on a case-by-case basis. Technical interview purchases are non-refundable once scheduled. Consulting hours may be refunded within 7 days of purchase if no work has been performed. To request a refund, contact us at team@firehosefountain.com.

5. Intellectual Property

All content, materials, and deliverables provided by Firehose Fountain remain our intellectual property unless otherwise specified in writing.

For consulting engagements, you receive a license to use deliverables for your business purposes. We retain the right to reuse general methodologies, frameworks, and non-confidential elements in future work.

You may not reproduce, distribute, or create derivative works from our materials without explicit written permission.

6. Confidentiality

We respect the confidentiality of information shared during our engagements. We will not disclose your proprietary or confidential information to third parties without your consent, except as required by law.

For engagements involving sensitive information, we are happy to execute a mutual Non-Disclosure Agreement (NDA).

7. Limitation of Liability

To the maximum extent permitted by law, Firehose Fountain, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party
• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services

Our total liability to you for all claims arising from or related to our services shall not exceed the amount you paid us in the 12 months preceding the claim.

8. No Guarantees

While we strive to provide high-quality services, we make no guarantees regarding specific outcomes. Technical interview feedback does not guarantee job placement. Consulting services do not guarantee specific business results. AI and automation implementations involve inherent technical risks and uncertainties.

9. User Conduct

You agree not to:

• Use our services for any illegal purpose or in violation of any laws
• Harass, abuse, or harm another person
• Provide false or misleading information
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt our services or servers
• Reproduce, duplicate, or copy any part of our services without permission
• Use our services to transmit malware, viruses, or malicious code

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any violation of these terms.

10. Third-Party Services

Our services may integrate with or link to third-party services (e.g., Google Calendar, Stripe, HubSpot). We are not responsible for the content, privacy policies, or practices of any third-party services. Your use of third-party services is subject to their respective terms and conditions.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page, with the "Effective Date" updated accordingly.

Your continued use of our services after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically.

12. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

Any disputes arising from or relating to these terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Colorado Springs, Colorado.

You agree to waive any right to a jury trial or to participate in a class action lawsuit.

13. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

14. Entire Agreement

These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and Firehose Fountain, LLC regarding the use of our services, superseding any prior agreements between you and us.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: